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Terms & Conditions

Terms and Conditions

By using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

Acceptance of the Terms

These Terms and Conditions ("Agreement") govern your use of Dolphin Bingo (the "Platform" or "Site"). By accessing and/or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision of this Agreement, please discontinue your use of the Site.

Eligibility Requirements

To access and use our services, you must meet certain eligibility requirements:

  • You must be at least 18 years old (or the minimum age required in your jurisdiction).
  • You must provide accurate and truthful information when registering for an account.
  • Your computer system and internet connection must comply with our technical requirements.

Minimum Age Requirements

We operate under a responsible gaming policy that requires all users to be at least 18 years old. If you are below this minimum age, please do not attempt to access or use the Platform.

Geographic Restrictions

Our services may only be used by individuals physically located in countries where online gambling is permitted and regulated. We reserve the right to restrict access from certain jurisdictions based on regulatory requirements and applicable laws.

Account Registration Rules

To register for an account, you will need to provide valid personal information. Please ensure that this information is accurate, complete, and up-to-date at all times.

  • Each user may only have one active account.
  • You must not create or use multiple accounts in different jurisdictions without our explicit permission.
  • We reserve the right to request additional documentation from users suspected of creating duplicate accounts.

One-Account-Per-User Policy

Each user is limited to having a single, valid account. We take multi-accounting very seriously and will enforce this policy strictly. Using or attempting to use multiple accounts for personal gain may result in permanent suspension or closure without notification or refund.

Identity Verification and KYC

As part of our anti-money laundering and counter-terrorist financing policies (AML/CTF), we require all users to undergo identity verification and Know Your Customer ("KYC") procedures. This may involve providing documentation, completing questionnaires, or undergoing additional checks as necessary.

  • All account holders must pass the KYC process before making their first deposit.
  • We reserve the right to request further information from you at any time to maintain compliance with AML/CTF regulations and to prevent suspicious activity on your account.

Account Accuracy Obligations

You are solely responsible for maintaining accurate, complete, and up-to-date personal information in your account profile. Please update your details promptly whenever they change.

Account Security Responsibilities

To protect the security of your account:

  • Choose a secure password that is not easily guessable.
  • Store your login credentials safely to prevent unauthorized access.
  • Regularly review and update your account settings to ensure compliance with this Agreement.
  • Notify us immediately if you suspect any unauthorized activity on or through your account.

Login Credentials and Password Protection

You are solely responsible for maintaining the secrecy of your user name, password, and other confidential information associated with your account. Please use strong passwords that meet our minimum complexity requirements:

  • Your password must be a combination of alphanumeric characters (including uppercase letters) and special symbols.
  • Ensure that you save and store this information securely to prevent unauthorized access.

Restricted Behavior and Prohibited Activities

The following activities are not permitted on the Platform, even in cases where we may allow some or all elements under certain circumstances:

  • Rigging, colluding with others, or otherwise manipulating our games or other features for personal gain.
  • Using bots, cheating software, or similar tools to gain unfair advantages.
  • Posting spamming content (including advertisements) within chat rooms, forums, or other areas of the site.

We reserve the right to restrict your access and suspend your account temporarily or permanently if you engage in any such prohibited activity. In addition, we will take all reasonable steps to identify and prevent potential cheating behavior.

Bonus Abuse Prevention

Our bonus offers are designed for entertainment purposes only. We reserve the right to withdraw bonuses from your account or void associated wins if we suspect abuse:

  • You must not use our bonuses with third-party software (including bots) or other tools that breach these Terms.
  • The minimum deposit amount and applicable terms & conditions will be applied as set out in the relevant bonus offer.

Wagering and Gameplay Conditions

Each game has specific wagering requirements, rules, and gameplay features. You must familiarize yourself with each game's settings before participating:

  • Some games may have a random payout or progressive jackpot feature.
  • Others might not award cash winnings if you play within a promotional period while redeemable rewards are active.

Please consult the rules of individual games for any specific restrictions or special conditions that apply to your account. If you are unsure, contact our support team before placing bets or playing.

Technical Interruptions or Voided Gameplay

From time to time, technical issues may occur on or around our Platform (including server downtime). We will aim to minimize disruptions and provide compensation in the form of a refund for lost stakes during maintenance periods. In extreme circumstances where unavoidable disruptions affect multiple users simultaneously, we reserve the right to cancel ongoing activities temporarily until they can be safely resumed.

Game Fairness and RNG Systems

Our games are subject to regular random number generator ("RNG") audits by reputable third-party testing agencies to ensure fairness:

  • Our results are designed to reflect genuine probabilities of winning.
  • We use secure, industry-standard encryption protocols for all financial transactions related to winnings or withdrawals.

Responsible Gambling Expectations

We encourage responsible gaming practices among our users and support tools that help you manage your gaming experience. These measures include self-imposed limits on deposit amounts or win-loss caps, plus access controls limiting the amount of time spent within certain sections of the site (e.g., real money games). For those concerned about their gambling habits, we provide:

  • The ability to set custom limits based on personal risk management.
  • Access to our detailed advice pages for problem gamblers and links to reputable resources if you're seeking help.

Self-exclusion can be activated at any time by contacting customer support. Your request will remain confidential.

Limitation of Liability

We do not accept liability under these Terms in respect of losses incurred due to errors or omissions made:

  • In connection with our systems, software, servers, hardware, or network;
  • As a result of system downtime or delays caused by circumstances beyond our control;
  • Resulting from your failure to comply with these Terms; and
  • Arising out of any claims that we cannot reasonably foresee.

Modification of Terms

We may revise these Terms at any time without prior notice. Please check this page regularly for updates as all changes will apply immediately upon posting here:

  • Revision dates displayed in the footer reflect when last updated.
  • Revised terms become enforceable once published, with prior versions ceasing to have effect accordingly.

If we make significant changes and you disagree with them, please consider canceling your account by contacting us before opting out.