Contact Us
At Dolphin Bingo, we strive to provide exceptional customer support and assistance for all your needs. Our dedicated team is committed to helping you navigate any issue or inquiry with ease.
Live Chat Support
We understand the importance of immediate help and that's why our live chat feature is available Monday through Friday from 9:00 AM to 5:00 PM EST (except on national holidays). You can access our live chat support by clicking the "Live Chat" button at the bottom right corner of your screen.
Email Support
Our dedicated team will respond within 24-48 hours Monday through Friday (except on national holidays).
Help-Centre Access
Our comprehensive help centre is your one-stop-shop for answers to frequently asked questions, troubleshooting guides, and more. You can access our help centre at any time by clicking the "FAQ" link at the top of your screen.
Responsible Gambling Assistance
At Dolphin Bingo, we take responsible gaming seriously. If you or someone you know may be experiencing problem gaming behavior, please visit website for confidential support and resources available in Canada. For international customers, please contact your local authorities or a certified helpline for assistance.
Technical Support
Our technical team is here to help you troubleshoot any issues related to our platform. Please submit a ticket through the "Contact Us" form below with as much detail about your issue as possible and we will get back to you within 24-48 hours (Monday through Friday, except on national holidays).
Complaint or Dispute Guidance
If you have an unresolved complaint or dispute regarding your account or gameplay experience, please contact our support team by emai. We will work closely with you to resolve the issue as efficiently as possible.
Communication Response Expectations
Our goal is to respond to all inquiries within 24-48 hours. Please note that this timeframe may vary depending on the complexity of your request and our support team's workload. You can expect a response from us during our business hours (Monday through Friday, 9:00 AM EST - 5:00 PM EST).
Account-Security Assistance
Your account security is of utmost importance to us. If you have any concerns or issues regarding the security of your account, please contact our support team by email for assistance.
Mobile and Desktop Support Accessibility
Our platform is designed with mobile-friendliness in mind, ensuring that you can access all features and functionality across various devices. If you encounter any technical issues or difficulties accessing our platform on your device, please don't hesitate to reach out through the "Contact Us" form below for assistance.
Multilingual SupportAt Dolphin Bingo, we strive to provide support services in multiple languages to accommodate players from diverse backgrounds. Unfortunately, due to operational limitations at this time, all communication must be done in English.
Preferred Contact Methods
We understand that every player has their preferred method of contact and our goal is to meet your needs with various support channels available:
We believe in providing a personalized experience, ensuring that you have access to the right support at any given time.
General Support Workflow
Our dedicated support team is here to help with all your queries. Please feel free to contact us through one of our preferred channels and we will get back to you within 24-48 hours (Monday through Friday). If needed, we can escalate issues directly with management for a more prompt resolution.
